Privacy Policy
At Redworth Hall Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website and services. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
- Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you make a reservation, contact us, or subscribe to our newsletters.
- Non-Personal Information: We automatically gather information about your device and usage patterns, including IP address, browser type, pages visited, and the time spent on our website.
2. How We Use Your Information
- To process and manage your reservations and inquiries.
- To communicate important information regarding your bookings and respond to customer service requests.
- To send promotional offers and newsletters, if you have opted in to receive them.
- To analyze user behavior to improve our website and services.
3. Information Sharing
- We do not sell or rent your personal information to third parties.
- We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements.
- We may also disclose your information if required by law or to protect our rights.
4. Data Security
- We implement a variety of security measures to protect your personal data from unauthorized access, use, or disclosure.
- While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
- You have the right to access, correct, or delete your personal information at any time.
- You can opt out of receiving promotional communications from us by following the instructions included in those communications.
6. Changes to This Privacy Policy
- We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about our privacy practices.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:
Address: Redworth Hall Hotel
Surtees Road
Newton Aycliffe
County Durham
DL5 6NL
United Kingdom